Cookies Policy

The first time you visit our website, we notify you about the Cookies we use through a pop-up. By clicking accept and continuing to use the website, you consent to our use of Cookies as described in this Policy. You can choose to discontinue accepting Cookies at any time. Information on how to manage Cookies is explained below in this Cookie Policy.

Please note that our use of any personal information we collect about you is subject to our Privacy Policy.

What are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. The Cookies are stored by the browser which sends them back to the website on each subsequent visit, allowing the site to recognise your computer or device. This enables the website owner to observe your website activity and helps them create a personalised service and improve the website.

Cookies are either ‘Session Cookies’ or ‘Persistent Cookies’. Session Cookies allow a website to remember your actions over one browser session, for example, the items added to your shopping basket. Session Cookies expire after the browser session so are not stored on your computer or device afterwards. Persistent Cookies are stored on your computer or device between browser sessions and are used when you return to a website, to remember your website preferences, such as language, country or display preferences.

Cookies We Use and Their Purpose

Strictly Necessary Cookies

These are essential to the operation of our website, helping you move around easily and supporting key functionality. For example, these cookies keep you logged in without you needing to keep entering your login details. They also remember your information selections as you move through forms or purchasing transactions. 

If you disable Strictly Necessary Cookies, the performance of the website may be limited as certain essential features will not be available to you.

Functionality Cookies

We may use Functionality Cookies to enable us to remember choices you have made on the website such as saved preferences so we can provide a more enhanced, personalised user experience specific to your interests. We may use these Cookies to provide services such as watching a video or adding user comments. Disabling these Cookies may mean we are unable to provide you with some services or features of the website.

Analytics Cookies

We use Analytics Cookies to understand how you use our website. For example, how easily you are able to navigate around it, what features you use, to recognise and count the number of visitors and see how long they stay. This information helps us improve our website and your experience of it. We may use third-party analytics providers to track this information and create reports. In this case, the analytics service provider will store this information.

Targeting and Advertising Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed to other sites. We use this information to better understand you and, in turn, to make our website and advertising more relevant to your interests. Some information gathered by Targeting Cookies may also be shared with third parties.

What Cookies Does Our Site Use?

The following first party Cookies may be placed on your computer or device:

Functional and Required Cookies

Name Purpose and duration
_acloggedin
  • Supports login by Scheduling client if the client has an account.
  • January 1, 2025
_client
_acloggedin
  • Supports login by Scheduling client if the client has an account.
  • January 1, 2025
algoliasearch
-client-js
  • Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.
  • Persistent
AWSALB,
AWSALBCORS
  • Improves performance in Scheduling by using one server for the duration of the session.
  • 1 week
CART
  • Shows when a visitor adds a product to their cart.
  • 2 weeks
CHECKOUT
_WEBSITE
  • dentifies the correct site for checkout when Checkout on Your Domain is disabled.
  • Session
Commerce-
checkout-state
  • Stores state of checkout while the visitor is completing their order in PayPal.
  • Session
Crumb
  • Prevents cross-site request forgery (CSRF).
  • Session
hasCart
  • Tells Squarespace that the visitor has a cart.
  • 2 weeks
Locked
  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.
  • Session
RecentRedirect
  • Remembers Scheduling client’s login details if they have an account.
  • 365 days
siteUserCrumb
  • Prevents cross-site request forgery (CSRF)for logged in site users.
  • 3 years
SiteUserInfo
  • Identifies a visitor who logs into a customer account.
  • 3 years
SiteUserSecure
AuthToken
  • Authenticates a visitor who logs into a customer account.
  • 3 years
squarespace
-announcement
-bar
  • Prevents the announcement bar from displaying if a visitor dismisses it.
  • Persistent
squarespace
-likes
  • Prevents the promotional pop-up from displaying if a visitor dismisses it.
  • Persistent
ss_sd
  • Ensures that visitors on the remain authenticated during their sessions.
  • Session
Test
  • Investigates if the browser supports cookies and prevents errors.
  • Session
TZ
  • llows a Scheduling client’s appointments to display correctly based on their time zone preferences.
  • Persistent

Analytics and Performance Cookies

Name Purpose and duration
ss_cid
  • Identifies unique visitors and tracks a visitor’s sessions on a site.
  • 2 years
ss                          
_cookieAllowed
  • Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies.
  • 30 days
ss_cpvisit
  • Identifies unique visitors and tracks a visitor’s sessions on a site.
  • 2 years
ss_cvisi
  • Identifies unique visitors and tracks a visitor’s sessions on a site.
  • 30 minutes
ss_cvr
  • Identifies unique visitors and tracks a visitor’s sessions on a site.
  • 2 years
ss_cvt
  • Identifies unique visitors and tracks a visitor’s sessions on a site.
  • 30 minutes

The following third-party Cookies may be placed on your computer or device:

__vbGoal_556

__vbupage

__vbsess

__vbGoal_74

The following Google Analytics Cookies may be placed on your computer or device:

Name Purpose and duration
_ga
  • Used to distinguish users.
  • 2 years
_gid
  • Used to distinguish users.
  • 24 hours
_gat
  • Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
  • 1 minute
AMP_TOKEN
  • Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
  • 30 seconds to 1 year
_gac_<property-id<
  • Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.
  • 90 days
__utma
  • Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
  • 2 years from set/update
__utmt
  • Used to throttle request rate.
  • 10 minutes
__utmb
  • Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
  • 30 mins from set/update
__utmc
  • Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
  • End of browser session
__utmz
  • Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
  • 6 months from set/update
__utmv
  • Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
  • 2 years from set/update
__utmx
  • Used to determine a user's inclusion in an experiment.
  • 18 months
__utmxx
  • Used to determine the expiry of experiments a user has been included in.
  • 18 months
_gaexp
  • Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
  • Depends on the length of the experiment, but typically 90 days.
_opt_awcid
  • Used for campaigns mapped to Google Ads Customer IDs.
  • 24 hours
_opt_awmid
  • Used for campaigns mapped to Google Ads Campaign IDs.
  • 24 hours
_opt_awgid
  • Used for campaigns mapped to Google Ads Ad Group IDs.
  • 24 hours
_opt_awkid
  • Used for campaigns mapped to Google Ads Criterion IDs.
  • 24 hours
_opt_utmc
  • Stores the last utm_campaign query parameter.
  • 24 hours

Managing Cookies

You can choose whether or not to accept Cookies. Please note if you disable certain Cookies we may not be able to provide all features or services of the website. When you first visit the website we inform you of our use of Cookies. You can choose not to consent to their use. If you continue using the website, you are consenting to our use of Cookies. However, you can choose not to continue accepting Cookies at any later time. 

Browser Controls

You can manage Cookies through the settings of your internet browser.  You can block or restrict Cookies from being placed on your computer or device.  You can also periodically review the Cookies that are stored and disable some or all of them.

See your browser Help for how to do this or learn more at: www.allaboutcookies.org and www.youronlinechoices.com.

Changes to Cookie Policy

We may alter this Cookie Policy at any time without notice by posting a revised version on this Website. You are therefore advised to check this page from time to time. 

Questions or Concerns

If you have any questions about this Cookie Policy or relating to our use of your information, write to our Data Protection Officer at privacy@reset-connect.com

For more information about privacy and data protection please visit our Privacy Policy.