Susan Taylor Martin

CEO , British Standards Institute (BSI)

Susan Taylor Martin has been an Independent Non-Executive Director of Whitbread PLC, a FTSE 100 company and the UK's leading hospitality company, since 2012. Susan has led and transformed increasingly large information and software businesses, first at Reuters and then at Thomson Reuters, based in London and New York. Most recently (from 2014 - 2018) she was President of the global $3.5bn-revenue Thomson Reuters Legal business where she reimagined the proposition from an online legal information service to an AI-enabled suite of digital and SaaS offerings. Susan returned the business to revenue growth while maintaining industry-leading margins with a focus on driving cultural transformation. She achieved market-leading customer experience scores and the highest-ever team engagement scores across the 10,000-strong global team.