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Laura Sharp
Director - Customer & Digital
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KPMG
Laura is a customer experience (CX), engagement and transformation specialist with over 10 years’ experience and a background in service design.
She has led a variety of projects focusing on creating and implementing global journey-led customer experience and engagement strategies bringing specific expertise in building sustainable experience management and design capability in Energy, Utilities and beyond.
Sessions
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The Warm Homes Plan Driving Consumer Engagement03-Mar-2026Bury Theatre (Ground Floor)