Klara is a leading expert in heat and residential energy, with deep expertise in low-carbon heating solutions, customer propositions, and market strategy. As the former Heating Business Research Lead, Klara played a key role in shaping route-to-market strategies for low-carbon technologies and driving insight-led innovation in heating propositions through extensive customer research. In her current role as Client Engagement Lead, Klara focuses on bridging industry needs with actionable insights. She works closely with stakeholders to understand evolving client challenges and to anticipate the critical questions shaping the future of the heat sector.