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Show Open Rules and Regulations

Age restrictions

For safety and legal reasons, under 18’s are not permitted entrance at any point including build-up, show open, and breakdown. If you look under 21 you will be asked to show proof of ID, so please bring a photo ID if you think this may apply.

Alcohol Abuse and Drugs

The abuse of alcohol, drugs and other substances can affect work performance and safety. Any person found to be under the influence of alcohol, drugs or other substances, or who are (in the opinion of the organisers and their representatives) constituting danger to themselves or any other person at the venue, will be removed from the venue by security. Where necessary, further action will be taken to remedy the situation. The consumption of alcohol is permitted onsite only during the show open period, not during the build-up/breakdown.

Lighting (in Hall)

The exhibition hall lighting will be set at 100% throughout build and breakdown. The lighting will then be reduced to 50% on open morning at 08:00, and will remain at 50% until 16:00 on the final day of open (when it will change back to 100% for breakdown).

If you require the lights above your stand to be switched off completely, please contact us.

Literature Distribution Off Your Stand

No promotional literature can be distributed or placed in public areas (including registration and feature areas) without a license from the organiser. If your materials are found to be distributed outside of your stand area, without a license in place, they will be removed and waste costs charged back to your company.

Lost property / theft

Please report any lost property or theft immediately to the organiser, or security, who will advise you of the appropriate course of action.

All lost property will be handed into the organiser office, or to security.  If any items are left on your stand, please deliver it to the organiser’s office or security. Any lost property will be disposed of if not claimed after 3 months.

Patents and copyrights

The organiser reserves the right to exclude or reject both visitors and exhibitors from the exhibition hall, including anyone who (in the opinion of the Organiser) is promoting, selling, marketing, or exhibiting items or products that in any way copies or reproduces another product/item already being produced or manufactured by any other exhibitor or manufacturer.

Information about applications for patents and copyrights can be obtained from:

The Patent Office

Tel: +44 (0)16 3381 4000


Public Address system

The public address system at the exhibition is for organiser's official announcements and emergency messages only. It is NOT available for use by exhibitors or visitors under any circumstances.

Smoking / E-cigarettes / Vaping

Smoking, E-cigarettes and Vaping are not permitted in any part of the venue, including on the lorry ways. Please exit the venue and use the dedicated smoking areas provided at the East and West Entrances.


You are responsible for arranging the storage of your literature, packing cases, and boxes. All items must be stored within the confines of your stand. Fire regulations require that any items found outside your stand will be removed, as they will be deemed a fire hazard. If you need to organize storage off site, please contact the official freight supplier for the hall you are in (please see the Services and Suppliers section of the manual).

TV and Music licensing

It is your responsibility to obtain all the consents and licenses from the relevant authorities. Exhibitors who will be playing live broadcasted content will require a TV license, and are responsible for acquiring one for the show. Click here for further information. 

For Video Performance Licenses (VPL) contact: Tel: +44 (0)20 7534 1400.

Exhibitors who will be playing licensed music on their stands during the show are responsible for buying the PRS element of the music license. This can be done by contacting or telephone +44 (0)800 086 8820. 

Key Contacts

Customer Success Team

Sales Team 

Marketing Team




BREXIT Information


The UK has now left the EU Customs Union and Single Market. This means that the movement of goods to and from the UK will be subject to similar import and export procedures to movement between the EU and the rest of the world. Many exhibitors will already be familiar with the process now required from moving your products to your customers worldwide however both our logistics partners are experts in door to door goods movement and are happy to provide any support required. Below are step by step guides our partners have drafted to outline the steps necessary to bring your goods to the UK.

If you plan to bring any commercial goods into the UK via your travel baggage; please explore what is required here


Please check your personal circumstances here to determine what is required for you to visit the UK for Reset Connect. In most cases EU citizens are currently able to travel to the UK for business without a visa. EU, EEA and Swiss citizens can be classed as PA-4 Visitors who are permitted to travel to the UK (for 6months or less) for the for general business activities that include:

  • attend meetings, conferences, seminars, interviews; and
  • give a one-off or short series of talks and speeches provided these are not organised as commercial events and will not make a profit for the organiser; and
  • negotiate and sign deals and contracts; and
  • attend trade fairs, for promotional work only, provided the Visitor is not directly selling; and
  • carry out site visits and inspections;

As of 1 October 2021 most EU, EEA and Swiss citizens will be required to use a passport to enter the UK. National identity cards will no longer be accepted.

Further information for EU, EEA and Swiss citizens travelling to the UK can be found here:

COVID-19 Guidance

In response to COVID-19, our team is continuing to monitor the latest UK government guidance. We are working with the UK’s Department for Digital, Culture, Media & Sports (DCMS) via the Association of Event Organisers (AEO) which means we will have a direct feed of the latest requirements. It is likely Reset Connect will operate an admission control model where measures could include being asked to demonstrate a full vaccination record, recent recovery certificate or recent negative test result. In addition to this we will have an increased and deep cleaning regime focussing on regular touch points as well as signs reminding our guests of the basics; regular hand washing, making extra space and covering coughs and sneezes.

Exhibitors will be required to include a COVID section in their usual risk assessment for their own participation. They should assess how they can also reduce the risk of transmission on their own stand by considering more frequent and focussed cleaning regime, providing hand sanitiser, providing screens or PPE for staff where appropriate and of course briefing staff. You will also need to consider things specific to your stand and your activities there. 

COVID-19 rules change rapidly and our team will continue to adjust our guidance order to ensure they are appropriate. Please continually monitor the guidance available where we will publish the latest guidance and our respective measures as well as our recommendations for exhibitors.

VISA Support Letters

Download our official invitation letter should require to apply for a Visa to attend Reset Connect London 2022

View all Exhibitor Manual