
Loïc Le Fouest
Customer Experience Lead,
Clarasys
Loic is an experienced consultant that specialises in customer experience transformation. He has over 8 years of blended consulting and industry experience in shaping and delivering customer driven organisational change in private and public sectors. He brings together an empathetic approach to service design with a background in lean 6-sigma and change management to deliver positive outcomes for the customers, business, and employees.