Diane is regarded as one of the leading experts on retail and retail destinations, with an unparalleled knowledge and expertise in understanding current and emerging retail issues and consumer trends. Diane is a regular commentator on the performance of retail for national broadcast and print media, appearing regularly on BBC, ITV, Sky News and CNBC and her opinion is often quoted in the UK’s national and regional press.
Diane has 30 years’ experience in retail, and is a founding director of Springboard which was established in 2002. Diane leads all of Springboard’s insights, and authors its regular commentaries, articles, reviews, and topical reports. She specialises in delivering intelligence and insights on both current retail performance and long term retail trends to retailers, hospitality occupiers, landlords, investors and place managers.
Diane holds an MSc in Property Investment and is a Senior Fellowship of the Institute of Place Management, one of only 35 Senior Fellows worldwide. Diane was also named as one of the world’s 100 top retail influencers in 2021, 2022 and 2023 by Rethink Retail.